TERMS & CONDITIONS
Welcome to www.coolcanals.com. Please read the terms and conditions carefully as you are deemed to have accepted them when using the website.
If you need to contact us, please use the email address above.
This disclaimer details our obligations to you regarding our website. Using the website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to the terms and conditions in the future.
1.1 We provide all information on this website www.coolcanals.com in good faith. It is only intended as a general guide and offers our personal opinions. Whilst we hope you find the contents of this website interesting and informative, the contents are for general information only. We believe the contents to be true and accurate as at the date of publication but can give no assurances or warranties regarding the accuracy, currency or applicability of any of the content in relation to specific situations or particular circumstances or advertisers and you should check this directly. Whilst we have taken every care to ensure the accuracy of any factual information given, no liability can be accepted by Coolcanals for any loss, damage or injury caused by errors in, or omissions from, the information given. This website does not attempt to provide advice on safety aspects of boating, walking or other activities. There are inherent risks in any outdoor activity.
2.1 We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not email you in the future if you do not want us to do so. We will not pass your email address to others under any circumstances. You can browse our website without disclosing any personal information.
2.2 We receive personal information in one of two ways - either directly from you when you purchase from us or when you subscribe to our mailing list. The information we will collect includes: your name, address, phone number, email address, and credit/debit card details (which are inaccessible even to us from moment of purchase). We do not collect sensitive information about you and the information we do hold we endeavour to keep accurate and up-to-date.
2.3 Coolcanals will not send emails to you unless you have given us your consent by registering for our Newsletter, or unless we need to in relation to an order or enquiry you have raised with us. Our emails always include an option to 'unsubscribe'.
2.4 In accordance with the law, you can if you wish contact us to check the information we hold about you and we will amend it accordingly if inaccuracies are found. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
3.1 Links to other websites are provided on this site. Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
3.2 Further, a link to an external website does not mean that Coolcanals endorses or accepts any responsibility for the content or the use of such website.
3.3 Coolcanals shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. Users must take their own precautions to ensure protection from viruses or other items of a destructive nature.
3.4 We reserve the right not to list in our directory pages any business which we feel conflicts with the ethos of Coolcanals.
4.1 Inclusion of any material in adverts or other materials on this website does not constitute any guarantee or endorsement as to the quality or value of any of the products or services advertised or any claims made about the services.
4.2 Any correspondence, dealings which you may have with or services which you procure from advertisers promoting themselves on this website are solely between you and that party.
4.3 Coolcanals shall not be responsible or liable for any loss or damage of any kind incurred as a result of any such dealing or as a result of the presence of such advertisers on the website.
4.4 Should you wish to advertise your business or services on our website you must first review our terms and conditions.
4.5 Please note that all requests for advertising space are subject to availability and acceptance by Coolcanals.
5. Placing an order with us
5.1 When you place an order with us, you are making an offer to buy goods.
5.2 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.
5.3 We have made every effort to display as accurately as possible the colours of our images on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual items.
5.4 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
5.5 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and if your credit/debit card has already been charged for the purchase we will promptly issue a credit via Paypal for the amount of the incorrect price or the amount of the goods we can no longer supply.
6. How to place an order
6.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
6.2 Postage charges (FREE to buyers in the UK) will be shown prior to you placing your order.
6.3 You will be required to pay for the goods in full at the time of ordering.
6.4 We use secure payment facilities for online purchases via PayPal.
6.5 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate and FREE postage to buyers in the UK (please contact us for overseas postage costs).
6.6 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
7.1 Friends of Canal & River Trust are entitled to a special discount of 35% on any books sold through this website; however the discount is not available on other items unless specifically stated.
7.2 To receive your discount, enter your Membership Number during the checkout process.
8. Delivery & postage charges
8.1 We aim to dispatch goods within 7 working days.
8.2 If you have ordered several items, your order may be split into more than one delivery.
8.3 Our prices include FREE delivery to anywhere in mainland Great Britain and Republic of Ireland. We can also deliver to Europe and the Rest of the World, but this will incur additional postage costs (please contact us for postage quotes).
8.4 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or to us within a reasonable time.
8.5 If the goods are lost or damaged in transit, please let us know promptly. We cannot accept responsibility for loss or damage if you instruct a delivery company to leave the goods unattended.
8.6 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we cannot be responsible where this causes a delay or failure in delivering your goods.
9. Faulty goods
9.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It's helpful if you can provide us with a digital photo of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
9.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked. The cost of returning goods to us is your responsibility; however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
9.3 Within the time scale as stated by our legal requirements we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.
9.4 If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
10.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
11. Copyright statement
11.1 The contents of this website (including all website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software and all other material) are copyright of its content and technology providers except in so far as individually stated on particular material or items.
11.2 You may view the site and download any part/s of it to a personal computer for personal viewing for private purposes only but you are not permitted without our permission (a) to store it or any part of it other than for the purposes set out in this paragraph; (b) to print out copies except for your own viewing for private purposes; or (c) to reproduce, copy or transmit it (or any part of it) in any other way for any purpose or in any other medium. You are also not entitled to alter the content in any way.
11.3 All photographs are Copyright © Martine O'Callaghan unless otherwise stated.
12. Website policies & updates
12.1 We reserve the right to make changes to this website, our policies and these terms and conditions of use at any time without notice. Coolcanals may also make improvements and/or changes in the products and/or services described in this information at any time without notice.
13. Site availability
13.1 We take all reasonable steps to ensure that this website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if this website is unavailable at any time and cannot provide any representation that using the website will be error free.
14. Governing law & jurisdiction
14.1 This Agreement will be governed by the laws of England and any user of the website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.
15.1 What are cookies? Cookies are small text files that can be stored on your computer or mobile device when you visit a website. These files are typically used to hold your user preferences, to store important data as you browse the website (such as the contents of your shopping cart), or to find out if you have browsed the website before.
15.2 What cookies does www.coolcanals.com use and why? Like most websites, we use a variety of cookies to help ensure that our website functions correctly and to provide information on how to improve our pages and marketing:
15.2.1 Functional - The majority of cookies we use are designed to make sure our website operates properly and to enhance our customers' experience.
15.3 How can cookies be managed or disabled? You can easily change the way cookies are handled on your computer by adjusting the cookie settings within your internet browser. It is possible to manage which websites are allowed to create cookies on your computer as well as view or delete cookies that have already been stored. There are many different internet browsers so we aren't able to give instructions on how to change the privacy and cookie settings in them. Please note that blocking all cookies from www.coolcanals.com may prevent the website from functioning correctly.
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